FAQ's

1. What makes Silkberry products unique?

Answer: Silkberry products are crafted with 100% organic Mulberry silk and premium materials like 40s jacquard cotton. Each item is handcrafted to deliver unmatched comfort, elegance, and sustainability, offering a luxurious experience that promotes better sleep and self-care.

2. How do I choose the right duvet filling?

Answer: Silkberry duvets are available in two customizable weights:

  • 300g (Summer Weight): Lightweight and ideal for warmer climates or hot sleepers.
  • 500g (All-Season Weight): Slightly heavier and perfect for year-round use or cooler temperatures.
    You can also combine weights for a tailored sleep experience.

3. What is Silkberry’s return policy?

Answer: We offer hassle-free returns for eligible items within 14 days of delivery. Products must be unused, unwashed, and in their original packaging. Custom or personalized items are not eligible for returns. If you’d like to initiate a return, please contact our customer support team, and we’ll guide you through the process.

4. How do I care for my Silkberry products?

Answer: To maintain their quality:

  • Pillowcases, sleep masks, and hair ties: Hand-wash or machine wash on a delicate cycle with a mild detergent.
  • Duvets: Spot-clean as needed or use professional dry cleaning. Always follow the care instructions provided.

5. Can I gift Silkberry products?

Answer: Absolutely! Silkberry products make thoughtful and luxurious gifts. Our packaging is elegant, and we offer gift options like bundles or customized sets. For special occasions, you can also include a personal message at checkout.